Returns & Exchanges

We want customers to feel confident about every purchase. To request a return or exchange review, email info@travismathewco.com with the order number, the item involved, and the reason for the request.

Condition of returned items

Items submitted for return review should be unworn, unwashed, unaltered, and accompanied by their original packaging and tags. Items showing wear, damage after delivery, or missing components may not be eligible.

Return authorization

Do not send merchandise without first contacting customer care. We will provide the applicable instructions and destination after reviewing the request. Customers remain responsible for using a trackable service when return shipping is their responsibility.

Refunds and exchanges

Approved refunds are issued to the original payment method after the returned merchandise is received and inspected. Timing after approval depends on the payment provider. Exchange availability depends on current stock.

This page does not limit rights that cannot be waived under applicable law.